Service automation is foundational to efficiently manage services and applications both for consumers and enterprises across network and multi-cloud domains. By automating the service and application lifecycle management, service providers can transform their business to make the most of 5G.

5G enterprise market provides new opportunities for communication service providers (CSPs) to generate revenue, both from traditional connectivity service and from digital services provided to enterprises. To drive a profitable enterprise business, it is crucial to automate service operations to handle the increased complexity brought on by 5G technology, legacy technology, use of cloud services, and growth of a new ecosystem. Enterprise service automation is the automation of key tasks, processes and workflows for complex services to multiple industry segments and is essential to scale CSPs enterprise business profitably. Service automation includes intent-driven end-to-end service orchestration, order fulfilment, network configuration, network function instantiation and includes optimization and assurance of services. Benefits of enterprise service automation includes ability to optimize workflows of automated tasks across disparate systems, support workloads running on both public and private clouds distributed across multiple providers, optimize available resources and orchestrate network slices based on dynamic consumer needs, which will result in significant benefits in cost structures and new business opportunities.